Returns & deposits
Deposit and cancellation
To confirm your order, a deposit is required via Vodafone Cash. After payment, please send your payment screenshot through WhatsApp. Orders are confirmed after payment verification. Deposits may be non-refundable if you cancel after confirmation, subject to applicable consumer protection laws.
Your consumer rights
Your rights under applicable Egyptian consumer protection law remain unaffected, including rights relating to faulty, damaged or misdescribed goods. Contact Rola with your order ID to request a return, refund or cancellation. Any applicable conditions and payment arrangements will be explained before you proceed.
Contact Rola on WhatsApp